If upon receiving your order you notice that the parts you received are not the parts you ordered or thought you ordered here are your options.
1: Email me either through the contact us section of the website or contact me at email@example.com. I will look at the order and let you know the options available to you.
2: Please keep in mind the information provided on the website is usually very accurate however it is not perfect. I do not setup, design or supply the information for the database, so please do not accuse me of supplying inaccurate information. Unless I specifically supply you with the parts information to order do not accuse me of sending you the incorrect parts, I send what is ordered and I try to verify every order if I have the information to verify it by. If for some reason there is an issue with your order and you call and/or email me, we will work it out, this I promise you.
If there was an error on my end then it will be at my expense to fix the error and make it right.
If it was a database error then I will be fair about it and make it right.
If you were at error then I will be fair in whatever the solution to the error turns out to be.
I am not saying this to be a jerk. I am saying this because of interactions I have had with a customers who swore up and down that it was my fault that the wrong part was ordered and shipped due to a database misunderstanding, a database error or lack of provided information. I am writing this because I want to make sure that you get the right part the first time. So if there is ever a doubt when placing an order please make a comment in the comment box on the order form and I will verify that the part or parts you are ordering is correct. If I am supplied with the proper information and/or asked a question to verity a part and I do not and the wrong part is sent then it is my fault and I will do everything in my power to make it right.
All overseas orders are final. I cannot verify the compatibility of overseas parts/vehicles by VIN# as I only have access to VIN information for US vehicles and some Canadian vehicles. If you receive the parts and they do not fit your particular application, while regrettable, that is the risk taken. Remember, if the vehicle was not sold in the US then the odds that I can get the parts are very slim indeed. If you have any questions please do not hesitate to ask me before ordering the parts.
Thanks for your understanding
CHECK OUT POLICY
Your confirmation email will include your order number and the items you’ve requested. It is important to retain the order number for future reference in the event that you have any questions.
We are striving for 100% accuracy on all orders we receive. To help us achieve this goal, please include your VIN number when placing your order. If your order does NOT include the VIN, there will be NO RETURNS or EXCHANGES on the parts ordered! All other returns are subject to 15% restocking fee.
The website lists every part for every car made by Mazda. Please do not assume that we have in stock every part listed on the website as this is not the case. If you wish to know if we have an item in stock before you order please email us or call us to find out. Otherwise when we process your order you will get an estimated ship date if your part will take longer than the next business day to ship out.
Some parts may need to be special ordered as they may not be in-stock and or readily available for immediate shipment. Some special order parts are not returnable. When placing your order check the order the next business day and you will see which items where in stock and which orders had to be special ordered. You should also see a estimated ship date. If you do not please contact me and I will advise you to the ETA. Once special order parts have been acquired to fill your order, a 15% special order fee will be charged if you cancel your order before it has shipped to you.
No refunds after 20 days. There will be a 15% restock on all special ordered parts. We require a copy of your original invoice for a return to be accepted. If your order does NOT include the VIN and I decide to accept the return there will be a 30% restocking fee! No returns on parts that have been tried, installed or used. Charges for shipping and handling are not refundable. Please email Pmillsmazda@gmail.com or through the website contact us page prior to returning any merchandise. Returns will not be accepted without prior contact with Preston Mills and a copy of the original invoice. Parts must be returned for inspection prior to any credit being issued. Parts must be returned in the original, unopened (if possible), undamaged packaging and be accompanied by a copy of proof of purchase invoice. All return shipping is to be paid by the customer. COD shipments will be refused. If these requirements are NOT met, parts will be either scrapped or given to a passing stranger never to be seen again.
Denial of a package from the shipper does not constitute an accepted return. If you do not want the part then you will need to get autorization from me to return the part or deny the package.
Some of the parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Cores need to be returned in their original parts packaging. You must also include a copy of the original invoice. Upon receiving the core back at our facility, a credit for the full core amount will be issued. Core charges are most often associated with starters, generators, converters, and ECM/BCM modules. Damaged cores are non-refundable (i.e. broken starter or alternator housings, converter assemblies that have been cut etc...) If you have questions concerning whether or not the part you are ordering has a "core charge" contact one of our Internet Parts Specialists and they will be able to tell you if one applies.
This(these) part(s) is(are) sold "AS IS". The only warranties applying to this(these) parts are those which may be offered by the manufacturer(s). The selling dealer hereby expressly disclaims all warranties, either expressed or implied, including any implied warranties of merchant ability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this(these) part(s) and/or service. Buyer shall not be entitled to recover from the selling dealer any consequential damages, damages to property, damages for loss of use, loss of time, loss of profits, or income, or any other incidental damages. In addition, expressly excluded in any dealer liability for defects pertaining to safety or performance, by way of "strict liability", negligence or otherwise. Any shipping incurred in the processing of a warranty part is the responsibility of the customer. Any and all parts sold overseas do not have any warranty implied.
PERFORMANCE PARTS WARRANTY DISCLAIMER
Due to the nature and intended usage, Performance Parts (except for engines and partial engines) are sold without any express or any implied warranty of merchantability or fitness for a particular purpose. The entire risk as to the performance of such parts is with the buyer. Should such parts prove defective following their purchase, the buyer and not the manufacturer, distributor, or retailer, assumes the entire cost of all necessary servicing, repair, damage or loss to property and consequential damage. Installation of Performance Parts may adversely affect the New Vehicle Warranty.
**We will not accept responsibility for damage in transit -
ALL DAMAGED FREIGHT CLAIMS MUST BE FILED WITH THE CARRIER!**
By placing an order on our ONLINEMAZDAPARTS.com website, you agree to the shipping and/or return terms and policies as outlined on our site.
We reserve to right to correct or adjust the shipping charges as needed.